-
Assistance
with referral forms for special care
-
Emergency
room copays
-
Reasonable
and customary reimbursement issues
-
Resolution
of medical expenses debts with collection agencies
-
Verification
of coverage for medical emergencies
-
Resolution
of provider billing as to contracted vs. market rate
-
Assistance
in pre-certification of hospital stays
-
Coordination
of medical, workers compensation and state DBL
-
Out of
area claims issues
-
Assistance
with completing claims forms
-
Prior
plan deductible credit
-
coverage
for non-routine services and equipment
-
Preauthorization
for new or experimental treatments
-
Rx:
Brand name vs. Generic drugs
-
Assistance
with mail order continuation drug program
-
In-network
vs. out-of-network Rx claims issues
-
Calendar
year vs. Plan year deductible issues
-
Explaining
medicare benefits to employees
-
Coordinating
insurance payments with medicare payments
-
Assisting
eligible employees in applying for medicare and supplemental coverage
-
Expediting
dental pretreatment authorizations